Emergency Contact

As per the Residential Tenancies Act 1997, urgent repairs are deemed as: burst hot water service, blocked or broken toilet system, serious roof leak, gas leak, dangerous electrical fault, flooding or serious flood damage, serious storm or fire damage, the breakdown of any essential service or appliance provided by a landlord for hot water, water, cooking, heating or laundry, failure or breakdown of the gas, electricity or water supply, any fault or damage in the premises that makes the premises unsafe or insecure, an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted, a serious fault in a lift or staircase.

Please note that should you arrange for a trade to attend to an issue, and the issue is deemed non-urgent, user error or no fault of the property, you will be liable for the cost of the call out. We suggest you review the Troubleshoot section below prior to contacting a trade.