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Our property manager are experienced in end-to-end property management, saving you the effort of speaking with separate leasing or maintenance teams at any stage.
Our property managers have smaller portfolios so that they can dedicate more time to your property and respond to queries as quickly as possible.
Our proactive property management processes ensure we keep good tenants as long as possible and manage to re-lease 95% of our portfolio prior to existing tenants vacating.
We give you a direct line to your property manager and your very own Owner Portal, giving you round the clock access to all your property information.
Every one of our property managers is experienced in end-to-end property management, meaning you won’t ever have to deal with a separate leasing or maintenance team at any stage.
Your designated property manager is aware of all aspects of your investment and can assist you with any enquiry you may have; be it finances, maintenance, the leasing process or something else. This means that the person you speak to on the phone, is the person dealing with every aspect of your property, and you can rely on them for any query, big or small.
We coordinate all aspect of the management of your property from:
Tenant enquiries
Advertising
Inspections
Tenant selection
Property RTA Compliance
Maintenance
Repairs
Monthly Statements
EOFY Reports
Dispute Resolution
VCAT Attendance
We project manage and coordinate all works that are required to be undertaken (including the items mentioned above) in preparation for market. With our qualified trade services, we ensure that your property is best presented in the market and is compliant with all of the RBA requirements.
Our initial Tenant Application Form is thorough and detailed, and our strict screening process allows us to provide you with the best possible selection of tenants.
It’s your property, so you get the final say on the tenant selection.
Rental agents are contacted for payment history, bond refund details, the property condition, and their occupation behaviour; both current and previous rentals are assessed.
Both current and previous employment details are checked and income, stability, longevity, and type of employment are all taken into consideration.
Using the National Tenancy Database, (only available to estate agents), we check rental credit history of applicants.
We obtain the landline, email and home address of the applicant’s parent/s if needed. And, if required, a parent can act as guarantor for the applicant, ensuring an additional layer of security for you as a rent provider.
We use the technology that makes accessing all information relevant to your property simple for you, Payment history, tenant details etc are all available to you in one portal via our platform Property Me.
With 2 leasing agents that are dedicated to attending inspections we can offer both private appointments and open for inspections more than the regular times. We get more people through the door so your property is leased quicker and with the best applicant.
Whilst we do our best to avoid anything going to VCAT it’s an unfortunate event that happens in some instances. Our staff are fully equipped and trained in how to manage the process and ensure a quick turnaround in the event that a hearing is called. You can relax while we handle the process.
Leave your details and the local agent will contact you within 24hrs.
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